Our number one goal is that you be completely satisfied with your ordered product and that you order experience is pleasant and drama-free. If you find it necessary to exchange or return an item, please follow the steps outlined below:
If you have any questions or concerns about a car cover you have received, please call customer service at 1-888-995-7383Monday – Friday 8 a.m. to 5 p.m. EST.
If you find it necessary to cancel a custom car cover order, please call 1-888-995-7383 within 24 hours of placing your order. If your order is not cancelled within 24 hours of placing it, you may be subject to a 15% restocking fee.
Order Status Updates
Upon ordering an item via the web site, an email will be sent displaying the order number, order date, billing address, shipping address, product description, quantity, cost (including subtotal, tax, and shipping) and shipping method. To track your order, please login to your account gain access to your complete order history, including the date your order was processed and the date it shipped (or is expected to ship) by entering your email address or 10-digit phone number and your last name (or password if you ordered by phone). If you have any questions regarding your order that are not answered on the site, please email us or drop us a line toll-free at 1-888-995-7383.